How we work
Coordinating the steps towards settled housing.
A housing move involves the household, the referring organisation and the housing provider. LizB&Che helps coordinate the information, nominations and practical next steps between them.
Talk to our teamFour stages
From referral to an agreed move.
These stages explain how coordination can progress. Checks, documents and decisions vary between referrals. A referral or nomination does not guarantee an offer of accommodation.
01
Referral
Confirm the referral route and understand the household’s circumstances, housing requirements and the information needed to proceed.
02
Preparation
Help gather the applicant information and supporting documents needed for consideration, with the household and referring organisation.
03
Property & nomination
Explore potential property opportunities and coordinate a nomination or application where appropriate. The housing provider assesses the applicant against its requirements.
04
Placement
Where an offer is accepted, coordinate agreed actions around the move and communicate the outcome to the relevant parties.
Shared responsibilities
Who does what?
Clear responsibilities help everyone understand the next step. LizB&Che coordinates the process while councils and providers retain the housing decisions they are responsible for.
Councils and referrers
Referring organisations share the relevant housing information and requirements through the agreed route. Councils retain responsibility for their housing decisions.
LizB&Che
Helps coordinate applicant information, housing opportunities, nominations and communication between the people involved.
Housing provider
Assesses nominations under its eligibility, affordability and lettings requirements, then decides whether to offer a property.
Information flow
The right information at the right stage.
Accurate information helps referrals progress. Confirm the agreed sharing route before sending personal documents and provide only what is needed for the next stage.
Household circumstances and housing requirements
Applicant information and required supporting documents
Property details and provider requirements
Outstanding information, next actions and points of contact
Placement outcome and agreed reporting information
Keeping the team informed
Tell us when circumstances change.
If you are an applicant, tell your named contact about changes to your circumstances, housing needs or contact details. Ask if you are unsure what information is needed. Councils and providers should also let the team know about changes affecting a referral or property opportunity.
Choose your route
Find the right next step.
Read the guidance for your role or contact our team to discuss a referral or housing opportunity.